Terms and conditions of use

General sales conditions

The contract stipulated between Lime di Acciaio Andrea and the customer is completed with the acceptance, even partial, of the purchase from Lime di Acciaio Andrea. Such acceptance thinks tacit, if not otherwise communicated through whatever method to the customer. By placing a purchase order the client declares to have read all the information provided during the purchase procedures and to accept in full the general conditions and the payment described below.

The client will print and save a copy of the electronic order once the online purchase procedures are completed. The client will also maintain the present general sales conditions in accordance to the articles 3 and 4 of D.lgs. 206/2005 which refer to the distance selling legislation.

Clients are not entitled to any compensation damages or indemnity as well as any contractual 

or extra-contractual liability for any direct or indirect damage to people and/or objects deriving from full or partial refusal of goods.

Purchase methods

The client can purchase the products which are listed in the electronic catalogue of www.lime-Italy.com as described in the relative informative sheets. It is understood that the picture accompanying the description of a product cannot be perfectly representative of its characteristics, and may differ in colour, size, and accessories present in the picture.

The correct receipt of the purchase order is confirmed by Lime di Acciaio Andrea by means of a reply via email, sent to the email address communicated by the customer. Such a confirmation message will contain date and time of the purchase order execution and the “purchase order number” to use in case of any correspondence with Lime di Acciaio Andrea. The message will report all data entered by the customer who undertakes to verify the correctness and to communicate promptly any corrections.

In case of non-acceptance of the purchase order, Lime di Acciaio Andrea ensures timely notification to the Customer.

All prices shown in the store are VAT included.

Payment method

Payments accepted:

  • Credit cards circuits of VISA, MASTERCARD and American Express. Such payments will be treated through a safe server-to-server connection and by using Secure Sockets Layer with 128 bit encryption.
  • Paypal: permits the payment with prepaid credit card or Paypal account (rechargeable with bank transfer or prepaid credit cards). No additional costs occur with such a payment method.
  • Cash payment on delivery: with an additional management cost of 5 euro in accordance to the shipping company policies.
  • Bank transfer

Right of withdrawal

 In accordance to the articles 3 and 4 of D.Lgs. 206/2005, the client (in person) has the right to withdraw from the purchase contract for any reason, without explanation and without penalty.

To exercise this right, the client needs to send a communication to Lime di Acciaio Andrea within 14 working days from the date of order receipt. Such a communication will have to be sent by means of registered letter with advice of delivery and addressed to Lime di Acciaio Andrea – Via Giuseppe Verdi, 12 – 51019 Ponte Buggianese (PT) or by email within 14 days to limemadeinitaly@outlook.it followed by a confirmation sent by means of registered letter with advice of delivery within 48 hours. Once the above mentioned withdrawal letter has been received, Lime Made in Italy will communicate the instructions on how to return the products to the customer.  

The right of withdrawal is subject to the following conditions:

-       The right applies to products acquired in their entirety; it is not possible to exercise withdrawal only on a part of the product  

-       Products must be returned and in original packaging, to limit limit damage to the original package, we recommend, whenever possible, to put the products in a second box. The attachment of labels or tape directly on the original product packaging should be avoided in any case.

The shipping costs and responsibilities related to the return of the products are entirely of the customer.

In case of damage of the product during the transportation, Lime Made in Italy will inform the client to allow a timely complaint to the shipping company he choose and to obtain a reimbursement of the product value (if assured). In this case, the product will be returned to the client by cancelling simultaneously the request of withdrawal.

Lime Made in Italy is not responsible for damages or thefts/losses of products returned by unassured shipment.

Lime Made in Italy will reimburse the entire sum already paid to the client within 14 days the products were returned by means of bank transfer for the amount charged: it will be the client’s responsibility to communicate the bank details.

The right of withdrawal is totally lost for lack of the essential integrity of the products in case

 Lime Made in Italy certifies:

  • The lack of outer and/or internal packaging;
  • Lack of components of the product;
  • Damage of the product due to causes other than transport.
  • In case of expiration of the right of withdrawal, Lime Made in Italy will return the product to the client by charging the same the shipping costs.

Claims

 Any claims should be addressed to the customer service limemadeinitaly@outlook.it

Privacy

 

The data provided by Lime di Acciaio Andrea in the pages of the website attainable to the domain (URL) www.lime-italy.com at the moment of the registration and subsequently for the use of the services furnished each time will be handledin compliance with the Italian Legislative Decree 196/2003 on the subject of protection of the personal data (“Protection Code”).

In accordance to article 13 of the Privacy Code, Lime informs the client s follows.

 

  1. DATA CONTROLLER

 

The data controller of the personal details is Lime di Acciaio Andrea, head office in Ponte Buggianese (PT), via Giuseppe Verdi 12, Italia. VAT nr.: 01922910474.

 

  1. PURPOSE OF THE PROCESSING OPERATIONS

 

  1. The data of the users collected on the site can exclusively be used for purposes related to the activation and functioning of the services provided by LIME as for example the management of the purchase orders, invoice, delivery of the products by means of a customer service other than the fulfilling of the directives as per law, the regulation or the European rules and for the practice of the own rights in the legal office.

 

  1. The e-mail address provided by the client at purchase of a product or service offered on the website can be used by LIME to send email with the purpose of direct selling of similar products and services acquired by the client.

 

 

3. PROVISION OF INFORMATION

 

The provision of information requested at the moment of registration for the purposes of section 2A, is mandatory because strictly functional to the performance of the activities. By refusing to provide the information LIME will not be able to complete the registration process of the client and therefore, to provide the services.

 

4. COMUNICATIN OF DATA

 

The personal data of the users can be communicated to specific parties, entrusted by the data holder of instrumental services or necessary to the execution of obligations connected to the registration to www.lime-italy.com and online purchase. This in accordance to the instructions issued.

 

In particular, the data can be revealed to:

 

  1. persons, companies or professional offices providing assistance, consultancy and collaboration to LIME in the accounting, administrative, legal, financial and tax matter;

 

  1. parties delegated and/or engaged by LIME to perform activities connected to the selling services such as customer service; the logistic center used for the packaging of the products purchased by the client; the parties that carry on post sale activities on behalf of the data holder and any other external contractor for which the communication is necessary for the correct fulfilling of the obligations towards LIME in relation to the contract of the own services.

 

  1. to public offices for the fulfilling of the institutional functions within the limits set by law or regulations.

 

The data collected cannot be disseminated.

 

5. METHODS OF PROCESSING

 

The data are collected with the electronic transmission and are processed by means of registration operations, consultancy, communication, conservation, erasure processed with with the use of electronic instruments, ensuring the use of correct measures for the data safety and guaranteeing the privacy.

The personal data will be processed by contractors and/or employers of the holder by means of persons in charge of the processing, in accordance to the related functions and the instructions issued by the holder.

The information related to the credit card are stored only in scripted format and in accordance to the safety requirements foreseen by the PCI certification. LIME has not access to the confidential information related to the credit card, which will be processed by the intermediary and by the credit card issuers in respect to the Privacy Code.

 

6. RIGHTS OF THE INTERESTED

 

In accordance to the article 7 of the Privacy Code, the user has the right to obtain in every moment, the confirmation of the existence of his/her data and the utilisation purposes. The user has also the right to request updates or modifications, the cancellation or the blocking of the data and to oppose, partly or entirely, to their processing.

The user can ask directly the holder in order to exercise the above mentioned rights or to receive the information related to the parties where the data are stored.

 

The article 7 of the Legislative Decree 196/2003 requires the following:

 

Access right to personal data and other rights

 

  1. The user has the right to obtain the confirmation and communication of the existence of his/her personal data even if not registered yet, and its communication.

 

2. The user has the right to obtain indications of:

a) the origins of the personal data;

b) the purposes and methods of data processing;

c) the rationale applied in the case of processing with the help of electronic instruments;

d) identification data of the controllers according to article 5, comma 2;

e) the persons or categories of persons to whom the personal data might be communicated or who might come into possession of same.

 

3. The user has the right to obtain:

a) the update, the modification and the supplementing of the data;

b) the cancellation, the transformation in anonymity and the blocking of the data processed in breach of the law, including those form which the storage is not necessary;

c) the confirmation that the operations foreseen at the points a) and b) are known

 

4. The user has the right to oppose, partly or entirely:

a) for reasons related to his/her personal data and pertinent to the purpose of the collecting;

b) the processing of his/her personal data for the sending of the advertising or direct selling materials or for market or commercial communication researches.

 

To exercise the above mentioned right and to receive information related to the parties where the data are stored, please send a request to limemadeinitaly@outlook.it

 

 

7. COOKIES

 

Cookies are little seized files which are sent to the browser and saved on the user device when he/she visits www.lime-italy.com. Cookies permit the efficient functioning of the website and improve its performances. Furthermore, cookies submit information to the website holder for statistic and advertisement purposes, in particular to personalize the experience and to navigate by remembering the preferences of the user. Our site uses different cookies types and related technology, each with its own function. For example, a technical cookie permits to remember the access data. Therefore, if you have this type of cookie installed in your browser, you will be directly logged in after the first visit. In case the user has not the cookie installed, he will have to insert the access data each time.

 

For further information please visit the section dedicated to “Cookie Policy” accessible to the website.

 

9. DURATION OF THE PROCESSING

 

The processing will have a duration non higher than necessary to the purposes for which the data were collected. At termination of the above mentioned data processing, the data will be cancelled and will not be accessible anymore.

 


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